Got questions? We've got answers.

You can book a ride three ways: call us at (781) 526-4908, email rogk79@yahoo.com, or fill out the booking form on our Book a Ride page. We confirm every ride personally so you know exactly what to expect.

For non-urgent appointments, we recommend booking at least 24–48 hours in advance to guarantee your preferred time slot. For dialysis or recurring appointments, we set up regular schedules so you only have to book once. Same-day rides are often available — just call to check.

Absolutely — and we encourage it. Many of our clients have standing weekly schedules for dialysis, therapy, grocery trips, or religious services. Recurring schedules often qualify for discounted rates and ensure your slot is reserved every week.

We understand things change. Cancellations made at least a few hours before your scheduled pickup typically incur no fee. For last-minute cancellations or no-shows, a small fee may apply — but we always work with you, especially for medical emergencies.

It happens — appointments don't always run on time. Just give your driver a quick call. We build flexibility into our schedule and won't leave you stranded. There's no penalty for an appointment that runs over.

Pricing depends on distance, vehicle type, and time of day. Our prices are highly negotiable, especially for clients on fixed incomes or facing financial challenges. Call us at (781) 526-4908 with your trip details and we'll give you a fair quote on the spot.

We accept cash, check, and most common payment methods. Payment is typically collected at the time of the ride. For recurring clients, we can arrange weekly or monthly billing — whatever's easiest for you.

Yes. We offer reduced rates for recurring weekly schedules, and we work directly with clients facing financial hardship to find pricing that's affordable. Affordability is part of our mission — just have an honest conversation with us.

Never. The price we quote is the price you pay. No surprise charges for waiting, helping with bags, or assisting you to your door — that's all part of the service.

It means we don't just drop you at the curb. Your driver comes to your front door, helps you to the vehicle, drives you to your destination, and walks you to that door too. The same care happens on the return trip. You're never left to navigate on your own.

Of course. There's no extra fee for a companion. We know that having a familiar face along for medical appointments or important errands makes a big difference, and our vehicles have plenty of room.

For shorter appointments, yes — we can stay parked nearby. For longer appointments (like surgeries or extended therapy sessions), we'll typically drop you off and return at your scheduled pickup time. Either way, we coordinate it with you in advance.

Yes. Our drivers help load and unload groceries, packages, and personal items — and we carry them right into your home. It's part of the service, not an extra.

Yes — we have wheelchair-accessible vehicles equipped with hydraulic lifts or ramps and four-point securement systems. They accommodate most manual and power wheelchairs. Just let us know at booking that you need accessible transportation.

Always. Our drivers are trained in safe boarding procedures, including operating the lift, securing your wheelchair, and helping with any mobility aids. We never rush, and we never compromise your dignity or safety.

Yes — all mobility aids and medical equipment are welcome. Walkers, canes, oxygen tanks, IV poles, scooters — just mention what you'll be bringing when you book so we can choose the right vehicle.

We're headquartered in Revere and regularly serve more than fifteen Greater Boston cities including Chelsea, Everett, Winthrop, East Boston, Boston, Lynn, Malden, Medford, Somerville, Cambridge, and more. See our full Service Areas page or just call to ask.

Yes. RCK Transportation Inc. has been legally incorporated in Massachusetts since 2014 and is fully licensed and insured. We carry the proper coverage for both vehicles and passengers.

We operate seven days a week by appointment. Hours are flexible based on your needs — early morning dialysis runs, evening appointments, weekend errands. Just tell us when you need to be where, and we'll do our best to make it work.

Absolutely. Your medical appointments, personal trips, and contact information are kept strictly confidential. Our drivers are trained to be discreet, and we never share your details with anyone.

Same-day rides are often available depending on driver availability. Always call us — even if it's short notice, we'll do everything we can to fit you in. Medical needs always take priority.